Right of Withdrawal for Consumers
 
(A consumer is any natural person who concludes a transaction to an object that can neither be assigned to his commercial nor autonomous professional activity)


Withdrawal Instructions
 
Right of Withdrawal

You can withdraw from your contractual agreement within 14 days without stating a specific reason in written form (e.g. letter, fax, e-mail) or prior to expiry of the fixed term granted to you by returning the merchandise.

The period begins upon receipt of this notification in writing, but not before receipt of the goods by the recipient (in the recurring supply of similar goods before receipt of the first partial delivery) and also not prior to us fulfilling our obligation to inform pursuant to Article 246 § 2 in conjunction with § 1 Section 1 and 2 of the Introductory Statue to the Civil Code (EGBGB) as well as our obligations pursuant to § 312g Section 1 Sentence 1 of the Civil Code (BGB) in conjunction with Article 246 § 3 of the Introductory Statue to the Civil Code (EGBGB).  Your right is ensured if your written revocation and/or the return of the goods takes place during the time limit.


The cancellation or the product return is to be addressed to:

LadyButler
Anna Harrison
Lindwurmstrasse 46
D 80337 Munich
info@ladybutler.com

Consequences of Revocation

In the event of effective withdrawal, services/goods/payments received by both parties shall be returned as well as, where applicable, derived profits thereof (e.g. interest). If you are unable to return the products or derived profits (e.g. consumer benefits) or if the products are defective, you are required to pay compensation. You may prevent yourself from having to pay compensation for damaged products, if you do not make use of the products in your possesion and if you take reasonable care of the products in your possesion. This does not apply to products, where deterioration is due solely to the inspection of the products - as you would do it in shops.
Goods suitable for shipping via parcel post will be picked up from your location. You must pay the costs of the return shipment if the delivered goods correspond to what was ordered and if the price of the goods being returned does not exceed 40 Euros.  We carry the risk for the return of You have to bear the costs of returning the products, unless the item to be returned has a value of more than EUR 40 or in the case of a higher value of the goods at the time of revocation the customer has not yet provided the reward or a partial payment as agreed upon.. Otherwise the return shipment is free of charge for you. Goods which cannot be sent as parcel will be picked up from the customer. Liabilities for refunding of payments have to be fulfilled within 30 days after sending the revocation declaration. The deadline starts for you with the sending of your revocation letter or the goods (evidence of shipment) and for us with their receipt.


Exclusion of Withdrawal

The right of withdrawal is not applicable for the shipment of goods which have been produced according to customer's specification or are an explicit product made according to the customer's special requirements or goods which are not possible to return due to the condition of the goods or because they are rapidly spoiled or their date of expiry was exceeded. It also is not possible to return audio- oder videorecordings or software, when the package has been opened or the seal has been broken, as well as for the delivery of newspapers, journals and magazines (unless the user has made his contractual statement for the delivery of newspapers, journals and magazines over the telephone).


End of the information about rights of revocation